Advanced asset management in Jira Service Management

Resolve issues faster

An expert instructor will teach you how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

You will learn how to track company assets and how to enhance service requests, incident reports, and other Jira Service Management tickets. You’ll also learn how to manage enterprise assets (EAM) and IT assets (ITAM) and how to take advantage of Asset's CMDB capabilities.

You will get an introduction to integration options and learn advanced configurations for data import and synchronization.

Throughout the course, you will be able to ask organization-specific questions in real-time and get the answers you need. The learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

This course is designed for Assets administrators and Jira administrators.

Before taking this course, we recommend you complete Asset management essentials, have experience using Assets, or complete Jira administration training.

After this course, you will be able to:

• Create and configure Asset object custom fields

• Create and configure referenced Asset custom fields

• Create AQL queries with inbound and outbound object references

• Map import data to referenced object types

• Search for objects connected to a ticket

• Trigger automation from Asset objects and Jira issues

• Perform advanced object and global Asset configurations

Lessons

• Course overview

• Assets object custom fields

• Assets referenced custom fields

• Advanced AQL searches

• Advanced imports

• Using AQL and JQL together

• Automation with Assets objects and fields

• Advanced object configurations