Asset management essentials in Jira Service Management

Streamline your workflow

An expert instructor will teach you how to effectively manage your organization’s enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB capabilities.

You will learn how to work with object schemas to create and manage object types, attributes, and objects, as well as run searches and generate reports. You’ll also learn to configure Assets automation and integrate with external systems to import data into Assets.

Throughout the course, you will be able to ask organization-specific questions in real-time and get the answers you need. The learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

This course is designed for Assets users, Assets managers, Assets administrators, service project administrators, and other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, network engineers, and more.

Before taking this course, we suggest you have familiarity with Jira Service Management and Jira Automation.

After this course, you will be able to:

• Navigate the Assets interface and object schemas

• Describe Assets roles and permissions

• View and edit object types, objects, and attributes

• Search for Assets objects using various methods, including Assets Query Language (AQL) queries

Lessons

• Course overview

• Assets overview

• Assets basics

• Creating object types and attributes

• Connecting object types

• Searching and basic AQL

• Importing data

• Assets automation

• Reporting in Assets