Quickly resolve customer requests
An expert instructor will teach you how to set up and manage a service desk.
You will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. You will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
Throughout the course, you will be able to ask organization-specific questions in real-time and get the answers you need. The learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.
This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.
If you are solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But, if you are also responsible for setting up Jira company-wide, you should first complete Jira administration part 1 or have equivalent experience.
After this course, you will be able to:
Configure and brand your customer portal
Create queues and SLAs for your service team
Use a linked knowledge base
Add participants to your service project
Automate common tasks
Create and administer service projects
Lessons
Course overview
Creating a service project
Requests and queues
Configuring SLAs
Using a knowledge base
Customizing your service project channels
Adding users to your service project
Automating your service project
